Terms of service

Terms of Service

Last Updated: [DATE]

Welcome to [miva.in]. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to these Terms. If you do not agree with them, please do not use our website.

For questions about these Terms, contact us at [jishnumajumder2009@gmail.com].

1. Account Terms

  • You must provide accurate and complete information when creating an account or placing an order.

  • You are responsible for maintaining the confidentiality of your account information and for activities carried out through your account.

  • You must notify us promptly if you believe your account has been accessed without authorization.

  • We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, unlawful, or prohibited activity.

  • You must comply with all applicable laws while using our website and services.

2. Pricing and Payment

All prices displayed on [miva.in] are shown in Indian Rupees (INR), unless otherwise stated.

We make reasonable efforts to ensure that product prices, taxes, discounts, and other charges displayed on our website are accurate. However, errors may occasionally occur. If we discover an incorrect price after you place an order, we may contact you before processing the order and give you the option to confirm the order at the corrected price or cancel it.

Payment must be completed using the payment methods available at checkout, such as [UPI / credit card / debit card / net banking / payment gateway].

We may use third-party payment processors to securely process transactions. We generally do not store complete payment-card information on our own systems.

3. Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, images, specifications, colors, sizes, and other information on our website are accurate.

However, colors and appearance may vary depending on your device or screen settings, and minor differences may occur between product images and the actual product.

If a product contains an important specification, limitation, or requirement, customers should review the product information carefully before purchasing.

4. Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products. Your order is not necessarily accepted merely because you receive an order confirmation.

We reserve the right to accept, reject, limit, or cancel an order for reasonable reasons, including:

  • Product availability issues.

  • Pricing or listing errors.

  • Payment problems.

  • Suspected fraud or unauthorized activity.

  • Incorrect shipping information.

  • Violation of these Terms.

  • Circumstances beyond our reasonable control.

If we cancel an order after receiving payment, we will provide an appropriate refund in accordance with our refund policy and applicable law.

5. Shipping and Delivery

We ship orders to locations listed as serviceable on [miva.in].

Estimated delivery times shown on our website are estimates and are not guaranteed unless expressly stated otherwise. Delivery may be affected by weather, transportation delays, logistics issues, incorrect addresses, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

For questions about an order or delivery, contact [jishnumajumder2009@gmail.com].

6. Returns and Refunds

Our return and refund policy applies to eligible purchases made through [miva.in].

Unless otherwise stated for a particular product, eligible products may be returned within [7 days] of delivery, subject to the conditions specified in our Return & Refund Policy.

Products may need to be:

  • Unused and in their original condition.

  • Returned with original packaging, tags, accessories, and documentation where applicable.

  • Accompanied by proof of purchase or order information.

Certain products may be non-returnable because of their nature, hygiene considerations, customization, damage caused after delivery, or other reasons disclosed at the time of purchase.

Refunds, replacements, or exchanges will be handled according to the applicable return policy and applicable Indian law. Where a refund is approved, the processing time may depend on the payment method and financial institution.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded under applicable Indian law.

7. Prohibited Uses

You agree not to use [miva.in]:

  • For any unlawful or fraudulent purpose.

  • To impersonate another person or entity.

  • To provide false or misleading information.

  • To interfere with or disrupt our website or services.

  • To attempt unauthorized access to our systems or accounts.

  • To introduce malicious software, harmful code, or other harmful material.

  • To scrape, copy, reproduce, or exploit website content without permission.

  • To abuse, threaten, harass, or harm our employees, service providers, or other customers.

  • To place fraudulent or unauthorized orders.

  • To violate any applicable law or regulation.

We may restrict or terminate access to our website if we reasonably believe that these Terms have been violated.

8. Intellectual Property

Unless otherwise stated, the content on [miva.in], including logos, trademarks, text, graphics, photographs, product images, designs, website layouts, and other materials, belongs to or is licensed to [STORE NAME].

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.

9. Third-Party Services and Links

Our website may use third-party services such as payment gateways, shipping providers, analytics services, advertising platforms, or other service providers.

Third-party services may have their own terms and privacy policies. We are not responsible for the independent policies or practices of third-party services.

Our website may also contain links to third-party websites. These links are provided for convenience, and we do not necessarily endorse or control those websites.

10. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME] will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products.

We will not be responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control, including natural events, transportation disruptions, technical failures, governmental actions, or other force majeure events.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded under applicable Indian law, including applicable consumer protection rights.

11. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless [STORE NAME], its owners, employees, contractors, and service providers from claims, losses, liabilities, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, or applicable laws.

The updated Terms will be posted on [miva.in], together with a revised “Last Updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

13. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection or other jurisdictional rights available under applicable law, disputes arising from these Terms or your use of [miva.in] shall be subject to the jurisdiction of the competent courts located in [CITY, WEST BENGAL, INDIA].

Nothing in this section prevents a consumer from exercising any mandatory legal right to approach a competent authority, consumer commission, or court available under applicable Indian law.

14. Contact Us

If you have questions about these Terms, your order, or our services, please contact:

[STORE NAME]
Website: [miva.in]
Email: [jishnumajumder2009@gmail.com]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

Important Legal Note

This is a general Terms of Service template for an Indian e-commerce store and is not a substitute for legal advice. Before publishing it, have a qualified Indian lawyer review and customize it based on your actual business structure, products, payment methods, shipping arrangements, return policy, and applicable consumer and privacy laws.