Refund policy

Return & Refund Policy

Last Updated: [DATE]

At mivza.in, we want you to feel confident when shopping with us. If there is a problem with your order, please contact us and we’ll do our best to provide a fair and straightforward solution in accordance with this policy and applicable Indian consumer laws.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused, unworn, and in its original condition.

  • The product is returned with its original packaging, tags, accessories, and documentation, where applicable.

  • The product has not been damaged, altered, washed, or used improperly.

  • You provide your order number or other valid proof of purchase.

  • The product is eligible for return under the exclusions listed below.

Some products may have different return conditions, which will be clearly stated on the relevant product page or at checkout.

2. Return Timeframe

Return requests must be submitted within 2 days of delivery.

To request a return, contact us at jishnumajumder2009@gmail.com with your order number, the product you wish to return, and the reason for the return. We may request photographs or other information to help us assess the request.

Requests submitted after the applicable return period may not be accepted, except where required by applicable law.

3. Return Approval and Process

Once we receive your request, we will review it and let you know whether the return has been approved.

If approved, we will provide return instructions, including the return address and any applicable shipping information.

Please do not send products back without receiving return instructions from us, as this may delay processing.

After the returned product reaches us, it may be inspected to confirm that it meets the return conditions.

4. Refund Process and Timing

If your return is approved, we will initiate the applicable refund after the returned product has been received and inspected.

Refunds are generally processed within 24 hours after approval.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Where applicable, refunds will generally be made using the original payment method unless another method is agreed or required by law.

Any shipping charges, convenience fees, or other charges that are legally non-refundable will be handled according to applicable law and the terms communicated at the time of purchase.

5. Exchanges

Where available, we may offer an exchange for an eligible product instead of a refund.

Exchange requests must be made within 2 days of delivery and must meet the same eligibility requirements as returns.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

6. Damaged, Defective, or Incorrect Products

Return & Refund Policy

Last Updated: [DATE]

At mivza.in, we want you to feel confident when shopping with us. If there is a problem with your order, please contact us and we’ll do our best to provide a fair and straightforward solution in accordance with this policy and applicable Indian consumer laws.

1. Return Eligibility

You may request a return within [X DAYS] of receiving your order, provided that:

  • The product is unused, unworn, and in its original condition.

  • The product is returned with its original packaging, tags, accessories, and documentation, where applicable.

  • The product has not been damaged, altered, washed, or used improperly.

  • You provide your order number or other valid proof of purchase.

  • The product is eligible for return under the exclusions listed below.

Some products may have different return conditions, which will be clearly stated on the relevant product page or at checkout.

2. Return Timeframe

Return requests must be submitted within [X DAYS] of delivery.

To request a return, contact us at [EMAIL ADDRESS] with your order number, the product you wish to return, and the reason for the return. We may request photographs or other information to help us assess the request.

Requests submitted after the applicable return period may not be accepted, except where required by applicable law.

3. Return Approval and Process

Once we receive your request, we will review it and let you know whether the return has been approved.

If approved, we will provide return instructions, including the return address and any applicable shipping information.

Please do not send products back without receiving return instructions from us, as this may delay processing.

After the returned product reaches us, it may be inspected to confirm that it meets the return conditions.

4. Refund Process and Timing

If your return is approved, we will initiate the applicable refund after the returned product has been received and inspected.

Refunds are generally processed within [REFUND PROCESSING TIME] after approval.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Where applicable, refunds will generally be made using the original payment method unless another method is agreed or required by law.

Any shipping charges, convenience fees, or other charges that are legally non-refundable will be handled according to applicable law and the terms communicated at the time of purchase.

5. Exchanges

Where available, we may offer an exchange for an eligible product instead of a refund.

Exchange requests must be made within [X DAYS] of delivery and must meet the same eligibility requirements as returns.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

6. Damaged, Defective, or Incorrect Products

We take product quality seriously. If you receive a product that is damaged, defective, materially different from its description, or incorrect, please contact us at jishnumajumder2009@gmail.com as soon as reasonably possible after delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos of the product and packaging, where possible.

After reviewing the issue, we may offer an appropriate remedy, which may include a replacement, repair, exchange, refund, or another resolution depending on the circumstances and applicable law.

If the product was damaged during delivery, please keep the original packaging until the issue has been resolved.

7. Non-Returnable Items

Unless required otherwise by applicable law, certain items may not be eligible for return, including:

  • Customized or personalized products.

  • Products specifically identified as non-returnable on the product page.

  • Products damaged through misuse, negligence, or improper handling after delivery.

  • Products that cannot reasonably be returned due to their nature, hygiene requirements, or applicable legal restrictions.

  • [ADD ANY OTHER NON-RETURNABLE ITEMS SPECIFIC TO YOUR STORE].

Any applicable return restrictions will be communicated clearly before or at the time of purchase.

8. Return Shipping Costs

If you are returning a product because you changed your mind or no longer want the product, return shipping costs will be:

[CUSTOMER PAYS / STORE PAYS / FREE RETURN SHIPPING]

If the product is defective, damaged, incorrect, or otherwise qualifies for a seller-paid return under our policy or applicable law, we will [PROVIDE A PREPAID RETURN LABEL / REIMBURSE REASONABLE RETURN SHIPPING COSTS / ARRANGE RETURN PICKUP], as applicable.

We will not unfairly charge customers for return shipping where applicable law requires us to bear the cost.

9. Refunds for Cancelled Orders

If you cancel an eligible order before it has been shipped, we will process the applicable refund according to our cancellation policy.

If an order has already been shipped, you may need to receive the product and follow the applicable return process, unless otherwise agreed or required by law.

10. How to Contact Us

For return, refund, exchange, or damaged-product requests, please contact:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]

Please include your order number in your message so that we can assist you more quickly.

Our Commitment

We believe returns should be handled fairly and transparently. Our goal is to resolve genuine product or order issues promptly while protecting both our customers and our business from misuse of the return system.

Nothing in this policy is intended to remove or restrict any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos of the product and packaging, where possible.

After reviewing the issue, we may offer an appropriate remedy, which may include a replacement, repair, exchange, refund, or another resolution depending on the circumstances and applicable law.

If the product was damaged during delivery, please keep the original packaging until the issue has been resolved.

7. Non-Returnable Items

Unless required otherwise by applicable law, certain items may not be eligible for return, including:

  • Customized or personalized products.

  • Products specifically identified as non-returnable on the product page.

  • Products damaged through misuse, negligence, or improper handling after delivery.

  • Products that cannot reasonably be returned due to their nature, hygiene requirements, or applicable legal restrictions.

  • [ADD ANY OTHER NON-RETURNABLE ITEMS SPECIFIC TO YOUR STORE].

Any applicable return restrictions will be communicated clearly before or at the time of purchase.

8. Return Shipping Costs

If you are returning a product because you changed your mind or no longer want the product, return shipping costs will be:

[CUSTOMER PAYS / STORE PAYS / FREE RETURN SHIPPING]

If the product is defective, damaged, incorrect, or otherwise qualifies for a seller-paid return under our policy or applicable law, we will [PROVIDE A PREPAID RETURN LABEL / REIMBURSE REASONABLE RETURN SHIPPING COSTS / ARRANGE RETURN PICKUP], as applicable.

We will not unfairly charge customers for return shipping where applicable law requires us to bear the cost.

9. Refunds for Cancelled Orders

If you cancel an eligible order before it has been shipped, we will process the applicable refund according to our cancellation policy.

If an order has already been shipped, you may need to receive the product and follow the applicable return process, unless otherwise agreed or required by law.

10. How to Contact Us

For return, refund, exchange, or damaged-product requests, please contact:

mivza.in
Email: jishnumajumder2009@gmail.com
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]

Please include your order number in your message so that we can assist you more quickly.

Our Commitment

We believe returns should be handled fairly and transparently. Our goal is to resolve genuine product or order issues promptly while protecting both our customers and our business from misuse of the return system.

Nothing in this policy is intended to remove or restrict any consumer rights or remedies that cannot legally be excluded under applicable Indian law.