RETURN AND REFUND POLICY

At Mivza, we want you to feel confident when shopping with us. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under our return conditions, we’re here to help.

1. Return Eligibility

You may request a return within [8 DAYS] of receiving your order, provided that:

The product is unused, unworn, unwashed, and in its original condition.
The product has not been altered, damaged, or misused after delivery.
Original tags, packaging, and accessories are intact, where applicable.
You provide valid proof of purchase or order details.
The return request is submitted within the specified return period.

Mivza.in reserves the right to refuse a return if the product does not meet these conditions.

2. Return Timeframe

Return requests must be submitted within [2 DAYS] from the date of delivery.

To request a return, contact us at [youronlymivza@gmail.com] with your order number, product details, and reason for the return. We may request photographs or other information to assess the request.

3. Refund Process

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved:

The refund will be initiated within [20 days].
Refunds will generally be issued to the original payment method.
Depending on your bank, payment provider, or payment method, it may take additional time for the refunded amount to appear in your account.

If the returned product does not meet our return conditions, the refund may be rejected.

4. Exchanges

We may offer exchanges for eligible products, subject to availability.

Exchange requests must be made within [X DAYS] of delivery.

If the requested replacement product is unavailable, you may be offered a refund or another suitable option, subject to our applicable policy.

For size-related exchanges, customers should ensure that the requested size is available before sending the original product back.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us at [youronlymivza@gmail.com] within [2 DAYS] of delivery.

Please include:

Your order number
A description of the issue
Clear photographs or videos showing the product and packaging
Any other information we may reasonably require

After verification, we may provide a replacement, exchange, refund, or another appropriate resolution.

For damaged or incorrect deliveries, please retain the original packaging until the issue has been resolved.

6. Non-Returnable Items

The following items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect:

Products marked as non-returnable at the time of purchase
Customized or personalized products
Products that have been worn, washed, altered, or damaged after delivery
Products without original tags or packaging, where applicable
Gift cards or other items specifically identified as non-returnable

7. Return Shipping Costs

For returns due to change of mind, incorrect size selection, or other customer preference, the return shipping cost will be:

[CUSTOMER PAYS RETURN SHIPPING / FREE RETURN SHIPPING / DEDUCTED FROM REFUND]

If the return is due to a product being damaged, defective, incorrect, or incorrectly fulfilled by Mivza.in, we will COVER THE RETURN SHIPPING COST / PROVIDE A RETURN SHIPPING LABEL / REIMBURSE THE ELIGIBLE RETURN SHIPPING COST, subject to verification.

8. How to Request a Return

To start a return or exchange, contact:

Email: youronlymivza.in

Please provide:

Order number
Product name
Reason for return
Photos/videos, if applicable
Any additional information requested by our support team

Please do not send products back without first contacting us and receiving return instructions.

9. Order Cancellation

Cancellation requests may be accepted if the order has not yet been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order will be handled according to our applicable return policy.