At mivza.in, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you when you visit or purchase from our website.
By using mivza.in, placing an order, creating an account, or otherwise providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
Information You Provide Directly
When you place an order, contact us, subscribe to updates, or interact with our website, we may collect:
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Full name
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Email address
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Mobile/telephone number
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Billing and shipping address
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Order and purchase details
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Payment-related information
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Account information, if you create an account
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Messages, reviews, feedback, or other information you voluntarily provide
We generally do not store complete payment card details on our own systems. Payments may be processed securely by third-party payment providers, subject to their own privacy policies and security practices.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, such as:
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IP address
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Browser type and version
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Device type
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Operating system
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Pages visited
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Referring website or source
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Date and time of visits
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Website interaction and usage information
This information may be used to operate, secure, maintain, and improve our website.
2. How We Use Your Information
We may use the information we collect for purposes including:
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Processing and fulfilling your orders
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Confirming payments and transactions
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Arranging shipping and delivery
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Providing customer support
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Responding to questions, requests, and complaints
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Managing customer accounts
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Improving our products, website, and services
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Personalising your shopping experience
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Preventing fraud, misuse, and unauthorised activity
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Maintaining website security
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Sending order confirmations, shipping updates, and other service-related communications
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Sending promotional communications where permitted and where you have provided the required consent
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Complying with applicable legal, regulatory, tax, accounting, and law-enforcement requirements
We aim to collect and use personal information only for legitimate and relevant purposes and only to the extent reasonably necessary for those purposes.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and support certain marketing or analytics activities.
Cookies are small data files stored on your device when you visit a website.
We may use different types of cookies, including:
Essential Cookies:
These may be necessary for basic website functions such as shopping-cart functionality, checkout, account access, and security.
Analytics Cookies:
These may help us understand how visitors use our website and identify areas that can be improved.
Preference Cookies:
These may remember settings and preferences to make your future visits more convenient.
Marketing Cookies:
Where applicable, these may help us measure advertising performance or provide more relevant advertising.
You can manage or disable cookies through your browser settings and, where available, through our website's cookie controls. Disabling certain cookies may affect some website functionality.
4. Third-Party Services
We may use trusted third-party service providers to help operate our business and website. These may include providers for:
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E-commerce and website hosting
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Payment processing
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Shipping and logistics
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Order fulfilment
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Customer support
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Analytics
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Advertising and marketing
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Email or SMS communications
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Fraud prevention and security
These third parties may process personal information on our behalf only as necessary to provide their services or as otherwise permitted by applicable law.
Each third-party provider may have its own privacy policy and terms governing its processing of information.
5. Payments
When you make a purchase, your payment may be processed through a third-party payment service provider.
Depending on the payment method you select, information necessary to complete the transaction may be shared securely with the relevant payment provider.
We do not intentionally collect or store your complete debit-card, credit-card, banking-password, or UPI PIN information on our own systems.
Please review the privacy policy of your chosen payment provider for more information about how payment information is handled.
6. Sharing of Information
We do not sell your personal information to third parties.
We may share information when reasonably necessary with:
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Payment service providers
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Shipping and delivery partners
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Website and technology providers
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Customer-support providers
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Analytics and marketing service providers
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Professional advisers, where necessary
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Government authorities, regulators, courts, or law-enforcement agencies when required or permitted by law
Information shared with service providers should be limited to what is reasonably necessary for the relevant service or purpose.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include access controls, secure transmission technologies, authentication procedures, monitoring, and appropriate safeguards provided by our technology and service partners.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal or regulatory requirements.
When personal information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal obligations.
9. Customer Rights
Subject to applicable Indian law, you may have rights relating to your personal information, including the ability to:
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Request information about the personal data we process about you
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Request correction of inaccurate or incomplete information
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Request deletion of personal information where applicable
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Withdraw consent where processing is based on consent
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Request information about how your personal data is being processed
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Raise a complaint or grievance regarding our handling of your personal information
Where consent is the basis for processing, applicable law provides for withdrawal of consent, subject to legal limitations and consequences. The Digital Personal Data Protection Act, 2023 also requires consent requests to be presented in clear and plain language and provides for withdrawal of consent with an ease comparable to giving it.
To exercise an applicable privacy right or raise a concern, contact us using the details provided below. We may need to verify your identity before acting on certain requests.
10. Children's Privacy
Our website is intended for customers who are legally able to use our services and make purchases under applicable law.
We do not knowingly request or intentionally collect personal information from children where doing so would be prohibited by applicable law. If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review and take appropriate action.
11. External Links
Our website may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.
When we make changes, we may update the Updated date shown at the beginning of this policy. Where required by applicable law, we will provide additional notice or obtain consent.
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a privacy-related complaint, please contact us:
Store Name: [STORE NAME mivza.in]
Founder/Owner: Jishnu Majumder
Email: youronlymivza@gmail.com
Business Address: SHYAMLAL ROAD RAJBATI BURDWAN 713104 WEST BENGAL
Country: India
We will review and respond to privacy-related requests within the timeframe required under applicable law.
14. Governing Law
This Privacy Policy shall be interpreted and governed in accordance with the applicable laws of India.
Any disputes relating to privacy or the use of personal information shall be subject to the applicable courts and legal authorities having jurisdiction under Indian law.
By using mivza.in, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected and used as described above.